Frequently Asked Questions
Everything you need to know about sustainable beauty and your order.
Are your beauty tools 100% vegan and cruelty-free?
Yes, all EcoTools Beauty products are PETA certified, 100% vegan, and never tested on animals. We use high-quality synthetic bristles and sustainable materials like bamboo.
What is your shipping policy for eco-friendly delivery?
We offer carbon-neutral shipping on all orders. Standard shipping typically takes 3-5 business days within the continental US, and we use 100% recyclable packaging materials.
How do I properly clean and maintain my makeup brushes?
To extend the life of your tools, we recommend washing brush bristles weekly with a mild cleanser and warm water. Lay them flat to dry to prevent water from damaging the bamboo handles.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the item is in its original packaging.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.